On empathy – “…is not just about seeing things from another’s perspective. It’s the cornerstone of smart leadership. The real competitive advantage of the human worker will be their

Empathy can be a buzzword. Do you know what it means? Are you aware of when you are using it?

Leadership

capacity to create relationships, which means empathy will count more than experience.”

Roman Krznaric in James M. Kouzes and Barry Z. Posner, The Leadership Challenge