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Glenn (Customer Service Experience) Ross

My only problem with Penelope is that, in a column on time management, she once advised people not answer their telephones, "because if it's really important they'll call back."

Yea, that'll build effective relationships.

But, because I respect your opinion, I'll check out the book at the bookstore. But if I like it, I'm getting it from the library:-)




Hi Glenn,

I have seen some advice that Penelope has given out that, at first glance or on the surface seems unconventional. After I thought about it, it made sense.

I have not answered my phone during blocks of time that I needed to get something done. People who need me will leave a message.

Thanks for valuing my opinion brother!

Glenn (Customer Service Experience) Ross

In an e-mail to David, this blog's author, I told him that my comment's point (see above) was to determine if Penelope's book was selfish or selfless. I've just returned from the bookstore where I thumbed through the book. She had me at "Managers should focus on people, not tasks." Looking through the book I saw other examples of where she places relationships over tasks. I didn't buy the book, but I'll recommend it to new managers.

Joseph Dunphy

Hi. Actual post-boomer posting.

Trunk most certainly does not speak for me. Blow off my job whenever the mood hit me, and not even ask my boss what he thought about it? Even if I had jobs falling from the sky around me, and I knew that one that would give me all I wanted would always be there, I wouldn't do something like that. I think that my employer would be entitled to better; if he wasn't, I would have long since gone looking for an employer who was worth my respect. If jobs were as easily had as Penelope thinks they are, I'm sure I'd find one.

Which is the other side of the issue, isn't it? Jobs aren't really that abundant, good, talented people are struggling to find work, and this whole "the boss will just have to suck it up" thing is pure fantasy. Trunk portrays a world of post-woodstock primma donnas, when all most of us want is a little freedom, as in having enough time off of work for a personal life to be a possibility, some fulfillment on the job if possible, and maybe a little respect - and we're not getting any of that. That's reality.

But then, Trunk has already said on the Huffington Blog that she doesn't believe in reality, so why not post a little more fantasy?

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