So I'm waiting in line at Wal-Mart the other day.
Actually, it was nine o'clock in the morning and there was just one lady in front of me in the pharmacy line. We stood there for seven or eight minutes before I spotted a person working behind the counter. But she was about sixty feet away on the other side of the department and I'm not sure she saw us standing there. Another ten minutes went by and the pharmacist called out, "she'll be right with you."
I said to the lady in front of me (in a friendly tone), "it's Wal-Mart, what do you expect?"
She shook her head and then it dawned on me, she expected some other type of service than what we were getting.
Prior to losing my job, I bought my medications at Publix. Co-pay allowed me the luxury of friendly, competent service. One of their pharmacy assistants even called me by name.
Without insurance, we had no choice but to start using Wal-Mart's pharmacy. That was two years ago. Since then, I've had six or seven problems/hassles, with getting my prescriptions filled. That doesn't include standing in line or unfriendly service.
I'm not mad however. This is Wal-Mart. This is what I expect out of Wal-Mart. There are reasons other than Wal-Mart's strangle-their-vendors-until-they-bleed-buy low tactics and superior logistics's systems that they are so low priced.
I really didn't mean for this to turn into a rant on Wally-Mart, but my fingers simply wouldn't let me tell you what I really wanted to say until we got that out.
You, me, the guy selling hot dogs down on the corner, the 7-11 girl, Publix and Wal-Mart all condition people on how they want to be treated. People are going to come to expect something out of you, good or bad. Make it good, you have that power.
So, after picking up a few other items at Wal-Mart that day, I wheel the cart up to the store greeter and take my bags. He looks up at me, smiles and says, "thanks for making my job so easy!"
"No problem brother, no problem."