Lousy Service...But we'd go back

We had stopped into a local restaurant between the holidays and encountered a young lady, who might be the world's worst waitress.  Or perhaps, might have been experiencing personal problems.  Through the course of our visit, we had to ask seven or eight times to correct something.  Here's an example:

Rosemary and I asked for un-sweet iced tea.  The young lady brings out sweet tea.  Two minutes later we discover her error and call her over.  She walks away with our instructions.  Now hang with me here  because this really happened.  Not more than three minutes later she comes back without our iced tea and asks if everything is alright and do we need anything else.  In the emotion of the moment, I believe we were more embarrassed (for her) than she was.  And, in case you were wondering, this girl was not mentally challenged.

Would we return to this restaurant?  Incredible as it might sound, yes.  Here's why:

• The food was good
• The other wait staff balanced out this young lady

This operation is a franchise and a sports pub, which was actually founded in the area.  I like the food.

Although perhaps the other server was related to the owner or even the owner, this forty-something year old woman almost single handedly made up for the younger one's short comings.  She helped us with two or three of our server's errors...and she acted like she wanted to be there.

We left that day however, not feeling too good about the overall experience.  Later on, when Rosemary checked our bank account online, we learned that our server had placed another order on our card.  Ouch!  She immediately called the manager and explained our entire adventure.  They had already caught the billing mistake and corrected it and he offered to cover our next meal there.

Ordinarily I would be praising the manager, other server and naming their establishment.  But I'd like to cut that young lady some slack...it wasn't like she was mean or vicious.  I hope things work out well for her in school, work and life.