About a week after moving into our Tampa home we have an electrician, who I will tell you about in a separate post, come out to fix a problem. I was so impressed with him that I decide to tell his boss. As I have an interview three minutes down the road from the electrician's shop, I stop in, in person.
Walking into the office, I ask the receptionist if the boss is in. Now this gentleman is standing one foot from me copying paper. He clearly hears my request but does not look up. He clearly thinks I am either a salesman, disgruntled contractor affiliate or disgruntled customer. Either way, I got Coodies, but I also got him cornered.
I start saying they recently had an electrician out at our home. This of course confirms I am the disgruntled customer. He turns to look at me and his face begins to contort as if I am going to level him with a right hook. I recognize this and for whatever reason, decide to prolong his agony. This of course confirms I am not the angel some think that I am. After a few more moments of babble this guy can't take anymore. He has to know what his company did wrong.
I tell him about the outstanding service and every crooked line on his face freezes. He goes into genuine shock. Obviously people don't say nice things about his people and company.
Why Not?
For one, I can assure you the tech who came out to my house must warrant two or three calls a day. He can't help himself. So it's certainly not him. And because this is a huge company there is a good chance there is at least one or two others of equal talent. From a separate experience and in response to a post I had written on Kim, the Senior Customer Service Rep from the Hillsborough County Tax Collector's office, head Tax Collector Doug Belden wrote, "However, we do not always hear about their many successes."
Why Not?
So as much as we like to tell customer service stories filmed in Hell , I think consumers in general should take time out and talk about the good things that happen to them as well.
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