Our Vision Hits Home

I was having a conversation with one of our technicians this past week.  We were going over my company vision.

To use our place of work as a vehicle to enhance you and your family's quality of life.

I think he was having difficulty seeing how this could work.  I told him, "Imagine that you are in a knock down, heated argument with one of your teammates.  This is someone who you've always gotten along with.  All of a sudden a light bulb goes off.  You think to yourself, maybe his point of view has merit.  You pause and your demeanor deescalates like air from a punctured balloon.  In your mind you know that we do not have an argumentative environment at work.  We always try to reason things out."

He gets me.  He pauses and is thinking when I say, "Now, imagine your five-year old has done something to really piss you off.   You breathe in deep, you're working up a lather and you are about to let him have it.  But you remember how we do things at work.  And in that second you pause.  You exhale.  And you think, this is my son."  Then he really got me!

Tears began to well up in my technician's eyes, but they did not spill over.  As he checked himself, the look in his eyes nearly caused me to choke up myself.  I think we both clenched our stomachs and tried to sit there like two guys holding a hot iron while trying to pretend that we weren't.

I could only dream that this does play out one day but for now it was really rewarding to see our vision hit home.